Below you can find all brands of Mobile Phones for which we have manuals available. Click on your brand for a list of all models. Also view the frequenty asked questions at the bottom of the page for useful tips about your product. Is your brand not on the list? Please contact us.
Is your product defective and the manual offers no solution? Go to a Repair Café for free repair services.
Frequently Asked Questions
Our support team searches for useful product information and answers to frequently asked questions. If you find an inaccuracy in our frequently asked questions, please let us know by using our contact form.
Can I use my mobile phone while charging it? VerifiedYes, you can use your mobiele phone while charging it. The charging process will go slower when you do this.
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My SIM card doesn't fit my mobile phone, why is that? VerifiedThere are several SIM card sizes, regular, micro and nano. It is possible to use an adapter or to have the SIM card made smaller.
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What is a PUK code? VerifiedPUK stands for Personal Unblocking Code and is needed to unblock your phone after entering an incorrect PIN code three times. If the PUK is no longer available it can often be requested from the provider.
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Is it necessary to drain my lithium-ion battery before recharging it again? VerifiedNo, this is not necessary. With older batteries this was the case. Lithium-ion batteries can be charged after use and be taken off the charger when needed.
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What does IMEI stand for? VerifiedIMEI stands for International Mobile Equipment Identity and is a (often) unique number that is used to identify mobile devices such as tablets and smartphones and protect them against theft.
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Under what conditions will my lithium-ion battery function optimally? VerifiedLithium-ion batteries function optimally at a temperature between 5 and 45 degrees Celcius. With very cold or warm weather you may notice that the battery will drain quicker. Charging is not recommended at temperatures lower than 5 or higher than 45 degrees Celcius.
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What is the best way to store a lithium-ion battery for a long period? VerifiedThe best way to store a lithium-ion battery is at a temperature between 5 and 45 degrees Celcius. It's also a good idea make sure the battery is about 67% charged before it is stored away.
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What does VoIP mean? VerifiedVoIP stands for Voice over IP (Internet Protocol) and is a technology that transports speech over the internet or other IP-networks.
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The battery of my phone runs out quickly when I am outside, why is that? VerifiedLithium-ion batteries can't handle low temperatures. If the outside temperatures are close to freezing, the battery will get depleted faster than normal, even without using the phone. When the phone has returned to room temperature, it will probably show a battery percentage close to what it was.
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Does bluetooth work through walls and ceilings? VerifiedA bluetooth signal will work through walls and ceiling, unless these are made from metal. Depending on the thickness and the material of the wall the signal can lose in strength.
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What can I best use to clean the screen of my mobile device? VerifiedIt's best to use a microfiber cloth, possibly with a specialized detergent. Never use kitchen towels or other paper cloths, these will leave scratches!
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My phone is in good condition, but when I call people the have trouble hearing me, why is that? VerifiedIt is possible that dirt has amassed in the grid of the microphone, muting the sound. The best way to clean this is with compressed air. When in doubt, have this done by a professional.
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When I connect a headphone to my device it doesn't work properly, what can I do? VerifiedIt is possible that dirt has amassed in the opening where the headphone is connected, preventing it from making proper contact. The best way to clean this is with compressed air. When in doubt, have this done by a professional.
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When I connect my device to the charger it charges bad or not at all, why is that? VerifiedIt is possible that dirt has amassed in the opening where the charger is connected, preventing it from making proper contact. The best way to clean this is with compressed air. When in doubt, have this done by a professional.
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