Manual Philips HD7868 Senseo Coffee Machine

Manual

Problem Possible cause Solution

The coee machine

produces less

coee than before.

Perhaps the sieve in

the center of the pod

holder is clogged.

If the sieve is clogged, use a

washing-up brush to unclog

the sieve. If you cannot

unclog it properly with the

washing-up brush, put the

pod holder in the machine

and descale the machine.

Descale the machine (see

chapter 'CALC').

HD7868, HD7866,

HD7864: Perhaps

the strength select

switch is set to strong

coee.

Set the switch to mild coee

to get a normal amount of

coee.

I cannot close the

lid properly.

Perhaps a used

coee pod is

sticking to the water

distribution disc.

If this is the case, remove the

used pod.

The coee is not

strong enough.

You may not have

used the right

number of pods or

may have pressed

the wrong button.

Use 1 pod in combination

with the 1-cup pod holder

and the 1-cup button.

Use 2 pods in combination

with the 2-cup pod holder

and the 2-cup button.

The pod(s) may not

have been placed

in the pod holder

properly.

Place the coee pod(s)

properly in the center of the

pod holder, to prevent water

from escaping along the edge

of the pod(s). When you use

two coee pods on top of

each other, make sure that

the convex sides of both

pods point downwards and

press the pods lightly into

the pod holder. Make sure

that the coee in the pod is

distributed evenly.

You may have used

the same pod twice.

Place a new pod in the pod

holder to brew a fresh cup of

coee.

Perhaps you need a

dierent avor.

If you prefer a more robust

avor, Senseo® coee pods

with a stronger blend are

available.

HD7868, HD7866,

HD7864: Perhaps the

strength select switch

is set to mild coee.

Set the strength select switch

to strong coee.

The coee is too

strong.

Perhaps you need a

dierent avor.

If you prefer a milder avor,

Senseo® coee pods with a

milder blend are available.

HD7868, HD7866,

HD7864: Perhaps

the strength select

switch is set to strong

coee.

Set the strength select switch

to mild coee.

Water leaks from

the coee machine.

You have not closed

the lid properly.

Close the lid properly and

lock the lever.

You overlled the

water reservoir.

Do not ll the water reservoir

beyond MAX level.

The sieve in the

center of the pod

holder may be

clogged.

Check the pod holder. If

the sieve is clogged, use a

washing-up brush to unclog

the sieve. If you cannot clean

it properly with the washing-

up brush, put the pod holder

in the machine and descale

the machine (see chapter

‘CALC’).

The sealing ring

may be stuck under

the edge of the

distribution disc.

Check if the sealing ring is

stuck under the edge of

the distribution disc. If it is,

pull it out from under the

distribution disc carefully.

The machine has

been stored in a

room that was not

frost-free.

Contact the Philips Consumer

Care Center in your country

Compliance with standards

This machine complies with all applicable standards and regulations

regarding exposure to electromagnetic elds.

The energy consumption of this machine in o mode is less than 0.5 Watt.

This means that this machine complies with European Directive 2009/125/EC,

which sets the ecological design requirements for energy-using products.

Frost-free storage

If you already used the coee machine and have therefore already ushed

it with water, you may only use and store it in a frost-free place to prevent it

from becoming damaged.

Ordering accessories

To buy accessories or spare parts, visit www.philips.com/parts-and-

accessories or go to your Philips dealer. You can also contact the Philips

Consumer Care Center in your country (see the international warranty

leaet for contact details).

Warranty and support

If you need information or support, please visit www.philips.com/support

or read the international warranty leaet.

Recycling

- This symbol means that this product shall not be disposed of with

normal household waste (2012/19/EU) (Fig. 1).

- Follow your country‘s rules for the separate collection of electrical and

electronic products. Correct disposal helps prevent negative

consequences for the environment and human health.

Troubleshooting

This chapter summarizes the most common problems you could encounter

with the machine. If you are unable to solve the problem with the

information below, visit www.philips.com/support for a list of frequently

asked questions or contact the Consumer Care Center in your country.

Problem Possible cause Solution

I got no or very

little coee when I

used the machine

for the rst time.

You did not ush the

machine before rst

use.

Flush the machine before rst

use. When the machine has

emptied a complete water

reservoir, you can start to

make a new coee.

The light in the on/

o button ashes

slowly.

The machine is

heating up.

If this takes longer than two

minutes,contact the Philips

Consumer Care Center in

your country.

The light in the on/

o button ashes

quickly.

There is not enough

water in the water

reservoir.

Fill the water reservoir and

make sure you place the

water reservoir properly into

the machine.

The oat in the water

reservoir may be

stuck.

Empty the water reservoir

and shake it a few times to

release the oat. Clean the

water reservoir with hot water

and some washing-up liquid

or in the dishwasher.

If these solutions do not solve

the problem, contact the

Philips Consumer Care Center

in your country.

The coee is not

hot enough.

You have used the

machine for a longer

period without

descaling.

Perform the descaling

procedure (see chapter

'CALC').

The coee

temperature in

the cup decreases

quickly.

Do not use cups that

are too large or have

thick walls.

Use thin-walled cups. Thin-

walled cups absorb less heat

from the coee than thick-

walled cups.

You can preheat the coee

machine and cup by brewing

a cup of hot water rst

without placing a coee pod

in the pod holder.

I cannot open the

lid.

A temporary vacuum

has developed under

the lid.

Switch o the coee

machine. Pull up the lever

and wait 24 hours before you

open the lid. You may need

to use some force. Always

make sure the pod holders

are clean and the sieve is not

clogged to prevent vacuum.

Rating

More about this manual

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