Manuals for Active Era Scales

Below you can find all models Active Era Scales for which we have manuals available. Also view the frequenty asked questions at the bottom of the page for useful tips about your product. Is your model not on the list? Please contact us.

Is your product defective and the manual offers no solution? Go to a Repair Café for free repair services.

Frequently Asked Questions

Our support team searches for useful product information and answers to frequently asked questions. If you find an inaccuracy in our frequently asked questions, please let us know by using our contact form.

My scale shows an unrealistically low weight when I stand on it, why is that? Verified

For the best result, the scale should be standing on a hard level surface. When the scale is standing on for example a rug this can influence the measurement.

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What is BMI? Verified

BMI stands for Body Mass Index and can be calculated by dividing your weight in kilogram by your length in meters squared. For example someone with a weight of 70 kilogram and a lenght of 1,75 meter has a BMI of 22,86. A BMI between 18,5 and 25 is considered healthy.

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A battery in my device is oxidized, can I still safely use it? Verified

Ja, the device can still be safely used. Firstly, remove the oxidizd battery. Never use bare hands to do this. Then clean the battery compartment with a cotton swab dipped in vinegar or lemon juice. Let it dry and insert new batteries.

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Can I use a scale with wet feet? Verified

This depends on the scale. When using a diagnostic scale it is necessary that your feet are dry in order to properly perform the measurements.

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Latest comments

Manual Active Era BS-05 Scale
Cat Elford 19-06-2022
My phone and scales are connected, but it will not save any new user profile other than the original one. It’s simple to add a user, but it won’t save it, therefore not making it available to be selected. Why is this?



Active Era BS-05 Scale
Manual Active Era BS-04 Scale
Tony Gooch 20-08-2021
How do you delete or reset the users on the device.



Active Era BS-04 Scale