Through this site you’ll have access to our FAQ (Frequently Asked Questions)
documents, our FTP (File Transfer Protocol) area where you can download
patches if needed, our Hints/Cheat Codes if they’re available, and
an E-Mail area where you can get help and ask questions if you do not find
your answers within the FAQ.
Note: In the event we must send you a Hint Sheet, FAQ document, patch or
update disc via E-mail, we may require verifiable consent from a parent or
guardian in order to protect children’s privacy and safety online. Consent
Forms are available at the web site listed above.
Help Via Telephone in the United States & Canada
For phone assistance, call Atari Technical Support at (425) 951-7108. Our
Interactive Voice Response system is generally available 24/7, providing
automated support solutions immediately.
Great News! We’ve improved our Automated Systems so that you can get
product-specific Troubleshooting help more quickly. All you need to do is
enter the product’s Part # when prompted to do so. This will take you directly
to all of our known issues and solutions for this title. The product’s Part #
is located in several places (on the CD label, package and/or plastic
disc case) and is usually identified by a number such as 04-12345.
When prompted by the Automated System, enter the last five digits of
your product’s Part #. (For example, Part # 04-12345 would require that
you enter the “12345” portion of the number for that product.)
Note: Some products simply feature a five-digit Part # without an “04-” prefix.
Live support is generally available Monday through Friday, 8:00 AM until 6:00
PM (Pacific Time). Note: We may be closed on major holidays.
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Before making your call, we ask that you be at your computer, have the
following information available, and be ready to take notes:
• System Make and Model
• Processor Type
• Operating System, including version number if possible (such as
Windows
®
98; Windows
®
Me)
• RAM (Memory)
• Video and sound card data and drivers
• Any screen or error messages you’ve encountered (and where)
Product Return Procedures in the United States & Canada
In the event our technicians at (425) 951-7108 determine that you need to
forward materials directly to us, please include a brief letter explaining what
is enclosed and why. Make sure you include the Return Merchandise
Authorization Number (RMA#) supplied to you by the technician, and your
telephone number in case we need to call you. You will receive the mailing
address when the technician gives you the RMA#. Any materials not contain-
ing this RMA# will be returned to you unprocessed.
Warranty Policy in the United States & Canada
If our technicians determine that the product storage medium is found to be
defective within ninety (90) days of original purchase, (unless otherwise
provided by applicable law), Atari will replace the item free of charge, to
the original purchaser, if the item is accompanied by the original dated
receipt and packaging.
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Join the conversation about this product
Here you can share what you think about the PC Dora the Explorer - Fairytale Adventure. If you have a question, first carefully read the manual. Requesting a manual can be done by using our contact form.