Troubleshooting
You should descale your brewer every 3 months. Properly
follow the descaling procedure.
Depending on the mineral content of your water, calcium
deposits or scale may build up in your brewer. Scale is non-
toxic but if left unattended can hinder brewer performance.
Regularly descaling your brewer every 3 months helps
maintain the heating element, and other internal parts that
come in contact with water. Calcium deposits may build up
faster, making it necessary to descale more often.
Descaling Procedure
Before you begin, you will need a large ceramic mug, fresh
water, Keurig® Descaling Solution, and access to a sink.
Do not use a paper cup. Ensure that there is no beverage
pod in the K-Cup® pod holder. Please allow approximately
15-20 minutes for the descaling procedure.
STEP 1: Descaling Solution Rinse
Pour the entire bottle of Keurig® Descale Solution into an
emptied water reservoir. Then, fill the empty bottle with
water and pour into the water reservoir. Do not insert a
K-Cup® pod.
Place a large mug on the drip tray. To activate Descale Mode,
begin with the brewer powered off, then press and hold
the 8oz and 12oz buttons together for 3 seconds until the
DESCALE light turns solid.
When brew button begins flashing, press the brew button
to start the cleansing rinse brew. Pour the hot liquid into
the sink. Repeat the cleansing rinse process until the ADD
WATER light illuminates.
STEP 2: Rest & Rinse
Empty the water reservoir and refill to the MAX fill line with
fresh water.
STEP 3: Fresh Water Rinse
Press the brew button once it begins flashing. Repeat this
process until the ADD WATER light illuminates.
The brewer will now exit Descale Mode and will be ready
for use!
NOTE: The cleaning action of Keurig® Descaling Solution may result in a “foam” dispensed from the brewer. This
is natural, as the solution is reacting with the scale inside. For a brewer that is heavily scaled, the brewer may not
fill properly after the descaler is added. If this occurs, you may see only a small or no output dispensed, followed
by the sound of air blowing out. If this occurs:
• Turn off and unplug the brewer.
• If there is Keurig® Descaling Solution in the water reservoir, discard the contents, rinse the water reservoir
thoroughly and refill with water.
• Plug the brewer back in, power on, and repeat the Step 3 Fresh Water Rinse cycle. The brewer should begin to
function normally as the solution is rinsed out and the scale is removed. If problem persists, allow brewer to sit
unplugged for at least 30 minutes before continuing with the rinse.
Descaling Your Brewer
Grounds in Your Coffee
Grounds may have gathered in the exit or entrance needles
and can be cleaned using a straightened paper clip or similar
tool.
• Clean the exit needle of the K-Cup® pod holder. Refer to the
Exit Needle care instructions.
• Clean the brewer entrance needle. Refer to the Entrance
Needle care instructions.
Brewer Will Not Brew
• A minimum of 6oz of water is required to brew. Add an
additional 2oz of water to the reservoir to ensure the
minimum fill level has been met, then press the brew
button. Repeat until the brewer begins to dispense.
Brewing a Partial Cup
• Power the brewer off. Press and hold the brew button and
12oz button for 5 seconds until water starts dispensing.
Then release and let the water purge. Discard the contents
into the sink. Press the power button to restart.
• The exit needle may be clogged. Refer to the Exit Needle
care instructions.
• Clean the K-Cup® Pod Holder, see K-Cup® Pod Holder care
instructions.
• The brewer may need to be descaled. If you have repeated
the descale procedure on your brewer two times and it is
still only brewing a partial cup, contact Customer Service.
Brewer Does Not Have Power or Shuts Off
• Make sure that the power button has been turned on.
• Plug brewer into its own grounded outlet. If the electric
circuit is overloaded with other appliances, your brewer may
not function properly. The brewer should be operated on its
own circuit, separate from other appliances.
• For energy savings, the brewer automatically turns off
5 minutes after the last brew. Press the power button to
restart.
• If the brewer still doesn’t have power, contact Customer
Service.
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