Below you can find all models MasterLock Safes for which we have manuals available. Also view the frequenty asked questions at the bottom of the page for useful tips about your product. Is your model not on the list? Please contact us.
Is your product defective and the manual offers no solution? Go to a Repair Café for free repair services.
Frequently Asked Questions
Our support team searches for useful product information and answers to frequently asked questions. If you find an inaccuracy in our frequently asked questions, please let us know by using our contact form.
The lock on my electronic safe won't open, but I am sure the code I enter is correct. What can I do? Verified
This can happen when the batteru voltage is too low. This can be caused by cheap or nearly empty batteries. Replace the batteries and try again. If this does not solve the problem you should contact the manufacturer.
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When is it a good idea to secure my safe? Verified
In general it's a good idea to secure safes of 1000 kilogram or less. This prevents a thief to steal the entire safe. It's also possible that an insurance company demands a safe to be secured. Always have your safe secured by a specialist.
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I lost the combination of my safe, what can I do? Verified
In the case of a safe with an electronic lock, there is often an included emergency key with which the safe can still be opened. If no emergency key or other solution is available, there are specialized companies that can help. However, in the case of a small safe, the cost of a specialist may be higher than that of a new safe. In that case, the last option is to break open the safe.
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