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Frequently Asked Questions
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The hose of my vacuum cleaner is clogged, what can I do? Verified
Detach the hose and look through it to determine if it is actually clogged. If this is the case, you can take a long object such as a broomstick and carefully push it through the hose. This will generally remove any objects that are clogging the hose. If this didn't help you should contact the manufacturer.
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The power cord of my vacuum cleaner does not rewind back into the device, what can I do? Verified
It is possible that there is a twist or fold in the cord. Completely roll out the cord a few times and rewind it back into the device under guidance of your hands. If this does not solve the problem, it is possible the mechanism to rewind the cord is broken. In that case, contact the manufacturer or a repair service.
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What sizes dust bag are there? Verified
There are two sizes that need to be considered. First is the size of the plate with the bag entrance. This determines whether the dust bag will fit a certain vacuum cleaner. Then theres the size of the bag. This is mostly indicated in liters and determines how much dust the bag can hold.
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My vacuum cleaner makes a whistling noise, what can I do? Verified
This problem is often caused by a full dustbag or filter or when there is an opening that allows air into the hose. Check the dust bag and filter and replace them if necessary. Check the hose for any holes or bad connections. If this does not solve the problem, contact the manufacturer.
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What setting on the vacuum cleaner brush head should I use? Verified
Nearly all vacuum cleaners have a head with an adjustable brush. Use the brush for hard surfaces to prevent scratches and damage. Turn off the brush for carpeting and rugs.
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Can I user a paper dust bag more than once? Verified
This is not advisable. The pores of the bag wat will get saturated, causing a loss in suction and possibly damaging the motor.
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How do I remove dust and hair from the vacuum cleaner brush head? Verified
Removing dust and hair from the vacuum cleaner brush head has be done manually. If this does not go as desired, it's possible to use a fine comb to remove the remaining dirt.
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What is HEPA? Verified
HEPA stands for High-Efficiency Particulate Air. Many vacuum cleaners have a HEPA filter. A HEPA filter will stop at least 85% and at most 99,999995% of all particles of 0,3 micrometer (µm) and up.
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Can I use a regular vacuum cleaner to suck up ash? Verified
No, this is absolutely not possible. Ash that seems cooled may still be warm or even hot inside. A regular vacuum cleaner is not designed for this and it can cause a fire. Also, the filters of regular vacuum cleaners are not always suited for retaining extremely small particles such as ash. It can then reach the motor of the vacuum cleaner and cause damage.
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This manual was originally published by Arno.